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Insurance Company Client Portals - More Tricks and Traps for the Unwary Defense Base Act Claimant

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“Integrity is telling myself the truth. And honesty is telling the truth to other people.” Spencer Johnson

Defense Base Act Attorney DBA Lawyer
Bill Turley - Defense Base Act Attorney and Author of Win Your Defense Base Act Case

Truth Matters

When handling your DBA case, nothing matters more than the honest truth. Nothing. You must be straightforward and honest about your case. We have seen many instances where a client will sugarcoat their injury and the courts throw out the case. Why? All because they were not honest from the get-go.

The DBA insurance company is not on your side. They have traps laying around for you to fall in. And bet on it, if you do not follow the proper steps with your DBA case, you will fall right in.

Do Your Research

Remember the DBA insurance company is not your friend. I strongly suggest you order a free copy of my book, Win Your Defense Base Act Case: The Ultimate Straight Talk Roadmap To The Medical Treatment and Money You and Your Family Deserve.

The book has plenty of great reviews on Amazon, and it is a guide to only help you succeed in your case.

Trust me. My only goal here is to make sure honest hard working folks like you, do not get ripped off by these companies.

Also you can check out our podcast at DBAradio.com where i cover important DBA issues.

Need help right now?

Call us today at (619) 234-2833 or you can fill out the contact form on this web page. 

Unsweetened Truth

If you want to hear straight-up truth about the Defense Base Act Insurance Companies, you have come to the right place.  My name is Bill Turley and I tell it like it is – no matter what. It is all about being straight-up, hard-hitting. In other words, frank, brutal truth, with no sugar added.

If I tick off the DBA insurance companies because I am telling the truth, oh well.  They can get over it. You (and your DBA case) might not if you fall for the DBA insurance company tricks and traps. So here I go again.

In this article I talk about one of the new tricks and traps by the Defense Base Act insurance companies – Client Portals. 

The Defense Base Act Insurance Company Client Portal

One of the latest tricks that insurance carriers are attempting is implementing the “client portal”.  The Client Portal is a login service where you sign in to get information about your claim, check on payments, communicate with the carrier, and find a doctor or pharmacy.

Multiple insurance carriers are developing or have already implemented such portals: AIG Client Portal, ACE Client Portal, Zurich Client Portal, Broadspire, Client Portal, and Gallagher Bassett Client Portal to name a few. 

While some aspects of these portals may at first blush appear fairly harmless, you want to make sure what you are getting into before you sign up for it.  Especially if you are unrepresented, these portals could be extremely harmful to your case.  

Direct Insurance-Controlled Communications

Why is this portal dangerous?  Well for one, the portal can allow for private, insurance controlled communications.  For example, at the login page for AIG, there’s a warning that states: “This tool is intended for use only by injured workers who have claims on file with AIG. Use by other persons or organizations is strictly prohibited.”  This could mean that your attorney would not have access to it.  If you have an attorney, the insurance carrier MUST communicate to you through your attorney, not directly to you.  This portal seems like a convenient way for them to get around this legal requirement. 

Further, as a portal provided through the insurance carrier’s servers, they would have full access and control.  Say you get a message from your adjuster that says something like “if this Defense Medical Examination (DME) doctor says you can’t go back to work, we’ll restart your benefits”.  You go to the doctor and get a pretty scathing report but he ends up saying “Patient cannot necessarily go back to work at this time” but the adjuster refuses to follow through with her promise.  You go to portal inbox to get proof of the agreement you made before just to find that it’s been deleted from your account.  Now, you’ve gone through a Carrier’s choice DME appointment which likely has hurt your case, and are still cut off from your benefits with no proof that the adjuster promised you anything. 

At least if this was sent to your personal email address, you’d have that agreement.  Trust me.  This has happened to one of my clients before.  Luckily, my client had access to the message and we were able to use it to apply pressure to the adjuster to restart my client’s benefits.

Provider and Pharmacy Searches

But the MOST dangerous aspect of the portal is the “provider search” platforms that will “help you choose your treating doctor”.  These searches will likely guide you to doctors that are vetted by the insurance carrier.  If you read my book, Win Your Defense Base Act Case, you’ll know that one of the most important things you do when you start your claim is to pick your one-choice treating doctor.  At the start of your claim, you can choose your treating doctor.  Once you choose one, that’s pretty much it with very few exceptions.   You can’t just say you don’t like the doctor later on and choose another at will.  You get ONE choice.  Make sure it’s the right one.

If you choose a doctor that is more in line with the insurance carrier, you could be looking at early releases before you are healed up, or doctors that are less inclined to fight for treatments that you need but the insurance company doesn’t want to pay for.  This is the last thing you want to do.  I cannot tell you how many calls we get where our clients were prematurely release from care.  As a result, their benefits cut, they are still in pain, can’t go back to work, and are just SOL. 

Your doctor, along with your lawyer, will be the most important allies you have in your DBA claim.  You want to make sure you choose one that will fight for you.

Defending Against The Insurance Company Tricks

Now I’m not saying that signing up for these portals will kill your case.  There are some aspects that could be helpful for you – direct deposit, tracking payments, updating contact information.  What I’m saying is that you need to know what could potentially be used to hurt you before you sign up for it.  Remember, convenience comes with a price.  Make sure you know what that price is before you have to pay it!

You need to know the tricks, before you can defend against them.  The best way to do this is to get information on what these common tricks are.  Your best bet is to read Bill’s book, How to Win Your DBA Case, which goes through your rights under the DBA system, and tricks the insurance carriers have to cheat you out of these rights.  There is a reason why the book has dozens of  5 star reviews on Amazon.com. I strongly recommend that you claim your free copy of the book before you talk to the adjuster, sign any forms or even hire the wrong lawyer (he tells you how to go about choosing the right honest DBA lawyer).

It is always "buyer beware" when hiring a Defense Base Act lawyer

Another way to defend yourself is to hire an experienced (and honest) DBA attorney.  One who is used to these tricks, and one that has defended against them time and time again.  Make sure that the DBA lawyer you hire is honest and is with one of the few DBA powerhouse firms.  Don’t fall for a pretty website that says they are DBA lawyers and in reality they aren’t one of the heavy hitters.  Every week I get calls from folks that chose poorly and wrongly and ask me to do CPR on their DBA case.

Disclaimer: Please understand these discussions and/or examples are not legal advice. All legal situations are different. This testimonial, endorsement and/or discussion does not constitute a guarantee, warranty, or prediction regarding the outcome of your legal matter, your particular case/ situation and/or this particular case/ situation. 

William Turley
“When I seek out professional advice, I don’t want B.S., I want it straight up. I figure you do also.”
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